How do I qualify for an account?
You simply need to be a current Hastoe resident. You will need to know your tenant reference number and PIN number for this website (sent out to you in the post on a card) to register.
How many accounts can be set up per tenancy?
Just one currently.
What happens if my details are not validated when I try and register?
Please contact Hastoe Direct on 0300 123 2250 for assistance.
What do I do if I have forgotten my password?
Click on the Forgot Password button and this will send you your password. You will need to enter the email address you registered with. If the website database cannot find the email address you enter it will prompt you to email Hastoe Direct.
How do I change my password or email address for the portal?
Either of these tasks can be done simply on the 'Your online access details' page.
My details are not correct on the portal, what do I do?
This could be due to us holding the wrong information for you, or a problem with the website database. If it is just your phone details are wrong, you can send us the correct number(s) via a form on the portal. If other details are wrong please contact Hastoe Direct via email or phone.
I cannot find a repair I was expecting to see in the repairs log?
The repairs log shows repairs orders logged for your tenancy. It will not show repairs calls that did not result in Hastoe raising a repairs order. It also does not currently show communal repairs or repairs done previous to your tenancy.
What are the question marks on the repairs log screen
This indicates there is hover text. If you move your cursor to the question mark if will give an explanation for the information being shown.
My rent balance is not correct?
The rent balance shown is the rent balance shown on our systems the previous evening. It may be that there are some transactions still outstanding. If you are concerned you can contact Hastoe Direct via email or phone.