Please see video for registering on MyHastoe – Please scroll down for more FAQ’s

 

What information do I need to set up an account with MyHastoe?

You will need your name, date of birth, tenancy reference number and email address. Your tenancy reference number can be found on any previous correspondence from us and your email address must be the one that you have registered at Hastoe with.  

What are the requirements when setting up a password for my MyHastoe account?

You must include:

• At least 12 characters
• one upper case
• one lower case
• one special character
• one number

Do I need to set up a security question when I set up my account?

Yes you should set up a security question so you are able to reset your password easily should you ever need to.

It says I need to activate my account – do I actually need to do this?

Yes! When you first set up your account, you will receive an activation email. You must click through on the email to activate your account otherwise you will not be able to gain access. It is best to do this immediately to avoid any issues later on.

I’d like to make a payment via MyHastoe, how quickly will it show?

Paying via MyHastoe is the only method of payment that instantly registers and shows your payment.

Can I raise communal repairs through the portal?

Yes you can. You will find the option on the ‘Request a repair’ page. Once you click on the page you should select ‘Communal’.  

I’m not sure which team my query needs to go to – what should I do?

You can use the ‘anything else’ option in the contact form and we will allocate it to the correct team.

Can I raise an emergency repair via MyHastoe?

No you can’t. If you are raising an emergency or complex repair you will need to call our Customer Services Team on 0300 123 2250.

I’m having problems logging in – what should I do?

We recommend you close your browser, relaunch and try again. It may be that your browser is remembering the wrong password.

My outstanding repair has disappeared – what should I do?

This may be because when a job needs further works the original order will be closed down and a new order will be raised and completed for the further works that are required. If you still have a query about this, please raise a query through the outstanding repair form.

Can I contact my Housing Officer through MyHastoe?

Yes – please use the contact form and select contact my Housing Officer.

Can I have an account as a shared owner or leaseholder?

Yes – as long as you have your tenancy reference number which can be found on any correspondence from us.